Managed Services
We can manage all IT for your business. No need to hire someone in-house!
Manage your IT...without an IT staff.
Our experienced team takes a holistic view of your current network, reviewing all of its components and advising the appropriate tools to identify and mitigate risk and maintain a continuously effective security infrastructure. Our managed IT services utilize a series of “Best Practices” we have developed over years of experience.
WorldWide Computer Solutions provides affordable proactive IT management and support. Using remote technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently without fail.
Managed Service Benefits: Reliability, security, consistency, productivity gains, cost management and control, performance, managed expansion and growth!
What does this mean for your growing business?
Proactive managed services eliminate the scenario of calling and waiting for the “IT guy”. Potential issues and problems are prevented while systems and people remain productive and working. When problems do occur, response times can often be within minutes. In short, we keep your computer systems up and running and your people and business productive.
To keep you informed, you will receive regular communication and executive reports to let you know the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes.
Managed Service Features
System Maintenance and Health Care: The things you should have to help protect your PC, such as virus scanning, virus definition updates, firewall settings, system configurations, tune-ups, and file defragmentation—all delivered to you in the evening when you are not in the office.
System Audit: Complete computer inventory and software inventory. Scheduled LAN audits. Fully automated and always up-to-date.
Remote Support: Access computers remotely from anywhere. Secure and configurable. Access PCs behind firewalls without port mapping or infrastructure changes.
Patch Management: Fully automated security patch scan, patch deployment and history with the click of a mouse. Scalable, secure, configurable and location independent.
System Management: Instant notification for hardware changes, software changes, policy violations, low disk space, unapproved network access, new devices on the LAN, etc.
Network Policy Enforcement: Monitor network usage by machine and by application. Define policies and limit network access to only corporate approved applications.
Integrated Reporting: Comprehensive integrated management and operational reports. Customizable, always available to users with permission.
Maximum Security: Encrypted communication using 256-bit RC4 with rolling keys. No open ports. No plain-text data packets on the network. Nothing for attackers to exploit.
We take care of it for you.
Capacity Management and Planning
Ongoing assessment of current resource usage as well as a periodic review with the customer.
Report Generation
Providing monthly Executive Summary Reports by email to customer summarizing the state of the network.
Common Internet Services Monitoring
Monitoring of email, FTP, HTTP, HTTPS, SMTP, and other common internet protocols.
Security Patch Management
Management of security patches/updates on operating systems and common applications.
Remote Management
Ensuring that we have the ability to access your system and perform task remotely'; covers work both within and outside the SLA.
System Log Monitoring
Continuous automated monitoring of the system log. Reporting and corrective action may be performed as well.
End Point Security
Monitoring and management of supported security products (includes SonicWALL, McAfee, N-Able, Endpoint Security).
Back Up Management and Servicing
Server management, monitoring, and resolution of supported archiving and disaster recovery solutions.
System Auditing and Change Notification
Periodic auditing of Microsoft Windows system and reporting of any hardware or software changed to customer.
End User Support Portal
Includes the ability to open tickets as well as review ticket history and statistics.
UPS Management
Monitoring and maintenance (excluding hardware costs) of uninterruptible power supply units. Only applicable for manageable UPS devices that have a supported configuration.
Security Log Monitoring
Continuous automated monitoring of the Windows security log as well as summary reporting.